Accessibility Statement

We want everyone to be able to use Dealer.ms, including people who use a screen reader, a keyboard instead of a mouse, magnification, voice control or other assistive technology. This statement explains what we have done, what we know still needs work, and how to tell us about a problem.

1. What This Statement Covers

This statement covers our three websites:

• dealer.ms, our main website, including the features, solutions, pricing, extensions, resources, blog and legal pages.
• my.dealer.ms, our store and client area, where you order, pay invoices, manage licenses and hosting, and open support tickets.
• docs.dealer.ms, our documentation for dealers and developers.

Dealer websites are run by the dealers. Websites that dealers build with the Dealer.ms software are owned and run by those dealers. They choose the theme, colours, photos and wording, so they are responsible for how accessible their site is. If you have trouble using a dealer’s website, please contact that dealer. If the problem comes from our software, the dealer can report it to us and we will look into it.

2. Our Goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines are the international standard for making websites usable by people with disabilities.

Where we are today: our websites partially conform to WCAG 2.2 Level AA. This means most of each site meets the standard, but some parts do not yet. Those parts are listed under Known Limitations.

3. What We Have Done

• Readable text. Text colours meet the WCAG contrast ratio of at least 4.5 to 1 against their background, including small labels on coloured backgrounds.
• Links you can spot. Links inside sentences are underlined, so they do not rely on colour alone.
• Keyboard use. Menus, buttons, filters and forms can be used with a keyboard, and the item in focus has a visible outline. A “Skip to content” link lets keyboard users jump past the menu.
• Clear page structure. Each page has one main heading, headings follow a logical order, and the header, menus, main content and footer are marked so screen readers can jump between them. Each menu has its own name.
• Forms. Form fields have labels that screen readers announce.
• Images. Images that carry meaning have a text description. Decorative images are hidden from screen readers.
• Tables. Price and comparison tables have proper column headings. Wide tables can be scrolled sideways with the keyboard.
• Motion. Slideshows and scrolling screenshots pause when you hover over them or move keyboard focus into them. If your device is set to reduce motion, they do not move on their own.
• Phones and zoom. Pages adjust to phone screens and browser zoom without making you scroll sideways to read text.

4. How We Test

In November 2026 we checked the main pages of dealer.ms and my.dealer.ms, and every page of docs.dealer.ms, with axe, a widely used automated accessibility testing tool, at desktop and phone screen sizes. We fixed the problems it found and checked the pages again. We also reviewed the page structure, headings and labels by hand.

Automated tools cannot find every problem, so we also rely on feedback from the people who use our websites. If something does not work for you, please tell us.

5. Known Limitations

These are the parts we know do not fully meet the standard yet, and what you can do in the meantime.

• Payment pages run by other companies. When you pay by card or PayPal, some steps take place on pages run by the payment provider. We do not control those pages. If you have trouble paying, email us and we will help you pay another way.
• Some client area pages. The client area at my.dealer.ms runs on billing software from another company. We have adjusted the pages most people use, such as the store, cart, checkout, login, invoices and support tickets. Some less-used pages, such as advanced domain settings, still use the software’s original layout and may not be fully accessible.
• Invoice PDFs. Invoices downloaded as PDF files are not tagged for screen readers. The same invoice is available as a web page in the client area, and we can email it to you in another format.
• Security checks. Some forms use Google reCAPTCHA to stop spam. It includes an audio option, but some people still find it hard to use. If you get stuck, email us instead.
• Videos. Some videos rely on automatic captions, which can contain mistakes.
• Screenshots and theme demos. Screenshots of the software have a short text description, but not every detail in them is described. The theme demo sites are filled with sample content and have not been checked to the same level as our main websites.

6. Other Formats

If you need any information from our websites in a different format, such as plain text, large print or an accessible PDF, email us and we will send it to you at no cost.

7. Contact Us

If you have trouble using any part of our websites, or you have a suggestion, please email accessibility@dealer.ms. It helps if you include:

• the address (URL) of the page,
• what you were trying to do and what went wrong, and
• the browser, device and any assistive technology you use, such as a screen reader.

We reply within 5 business days. If the problem stops you from doing something you need to do, such as paying an invoice or opening a support ticket, we will help you do it another way while we work on a fix.

If you are not happy with our reply, reply to the same email and ask for it to be reviewed by a senior member of our team.

8. Updates to This Statement

We review this statement at least once a year, and whenever we make a large change to our websites. The date at the top of this page shows when it was last updated.