DMS Connect
Text Messaging for Dealers
Two-way SMS and MMS texting, picture and video messages, and call forwarding from one business number, right inside the CRM. Every conversation sits next to the lead, the contact and the listing they asked about.
In the CRM
Texts that stay with the lead
Each conversation links to a contact, a lead and the listing they asked about, so nobody hunts for the thread.
- Two-way inbox inside the CRM
- Conversations tied to contacts, leads and listings
- Assign a conversation to a staff member
What you get
What it does
Two-way SMS inbox
Read and answer SMS and MMS texts without leaving the CRM.
Tied to the lead
See the contact, the lead and the listing beside the thread.
Assign to staff
Give each conversation an owner.
Opt-in and opt-out
Opt-in and opt-out text is built in.
Price drop alerts
Text customers who opted in when a vehicle they asked about drops in price.
New lead alerts
Get a text the moment a new lead comes in, so you can answer first.
Setup
A guided setup for your number
Pick a business number, then fill in one short registration form in your Dealer.ms admin. Business texting has to be registered, and the registration is included in the price.
- Pick the business number your customers will see
- Fill in the registration form in your admin, included in the price
- US numbers wait for carrier approval, which takes time; Canadian numbers skip that step
Pricing
What DMS Connect costs
DMS Connect is a paid add-on for Pro customers: a flat monthly fee for your number and inbox, plus communication credits you buy in packs.
DMS Connect
Pro add-on
A business number for texts, pictures and calls, inside the CRM.
per month
or $300 a year
Includes
- A business phone number
- Two-way inbox in the CRM
- Price drop and new lead alerts
- Calls forwarded to your business line
- Registration included
- Available on the Pro plan
Communication credits
Texts you send and receive use credits, and so do picture messages and forwarded calls. Buy a pack whenever you need more.
| Pack | Price |
|---|---|
| 500 credits | $25 |
| 1,000 credits | $45 |
| 2,500 credits | $100 |
| What uses credits | Credits |
|---|---|
| Text sent or received | 1 per 160 characters |
| Picture or video message | 3 each |
| Forwarded call | 2 per minute |
Good to know
- Credits you buy never expire
- Credits are bought separately from the monthly fee
- Same price for US and Canadian numbers
- Turnkey Website packages can include credits each month
All prices are in USD.
Frequently Asked Questions
DMS Connect questions
Is DMS Connect available now?
Yes. DMS Connect is available now inside the CRM, as a paid add-on for Pro customers.
What does DMS Connect cost?
$25 a month or $300 a year, plus communication credits. Credits come in packs: 500 for $25, 1,000 for $45 and 2,500 for $100. All prices are in USD.
Do incoming texts use credits?
Yes. Texts you send and texts you receive both use 1 credit for every 160 characters. Texts with emoji or some special characters can use more credits than that. Picture and video messages use 3 credits each.
Do communication credits expire?
No. Communication credits you buy never expire, so you can buy a bigger pack and use it over time.
Which plans can use DMS Connect?
You need the Pro plan to add DMS Connect. It is a paid add-on on top of Pro and is not sold on Starter or Standard. Compare plans or see DMS Connect pricing.
How is DMS Connect set up?
Pick a business number, then fill in a short registration form in your Dealer.ms admin. Business texting has to be registered, and the registration is included in the price. US numbers wait for carrier approval, which takes time. Canadian numbers skip that step.
Do conversations link to my leads?
Yes. Each conversation links to a contact, a lead and the listing they asked about, and you can assign it to a staff member.
What happens when someone calls my DMS Connect number?
The call is forwarded to the number you choose, such as your business line. Forwarded calls use 2 credits for each minute, counted from the start of every minute. Calls end automatically after 60 minutes, so one call never uses more than 120 credits.
Can I text a listing from the mobile app?
Yes. The mobile app can share a listing by text from your phone, using your phone’s own messaging. That does not use communication credits or need the DMS Connect add-on.
Do US and Canadian numbers cost the same?
Yes. Prices are the same for US and Canadian numbers, and everything is billed in US dollars.
Can a package include communication credits?
Yes. Turnkey Website packages can include communication credits each month. Talk to us for a quote.
Have another question?
Ask us about your inventory, setup or plans.
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